The regulatory body explained that the offences include the unsatisfactory performances by telcos in regards to billing complaint solution, non-billing complaint solution, and call management performance standard. MCMC believes this move will strengthen the confidence and trustworthiness of consumers in the country’s communications and multimedia industry, as well as ensuring its sustainability in the interest of consumers in the long term.
“MCMC will continue to be firm with those who fail to maintain the standard set under the Act, Mandatory Standards for Quality of Service and General Consumer Code,” said MCMC in the statement. “Those who disobey can be fined under Section 105(3) of AKM 1998 which provides for a maximum fine of RM100,000 for each offence.” It added that the number of compounds and value issued in 2020 were much higher than the previous year, which only saw 26 compounds totalling at RM960,000. MCMC stated that the increase in the number of compounds this year reflected its firm commitment in ensuring that the quality of customer experience is always prioritised. (Source: Bernama | Header image: Pexels)
